Return Policy

Non-Damaged Products Returns - Returns of NON-DEFECTIVE items: Lion Arm Online provides a 10-day return/exchange policy. 10 days from the time you receive the equipment, you can either return the equipment or exchange for a different make, model. There will be a 20% restocking fee associated with all returns. Exchanges will not incur a restocking fee but will be subject to freight charges. Freight cannot be returned. To obtain service under this limited warranty, Customer must have a RETURN MERCHANDISE AUTHORIZATION (RMA) number before returning any merchandise to Lion Arm.

To obtain a RMA number please call Lion Arm customer service. You need the following information ready when you call our customer service: Name or Company Name, Password, Invoice Number, Item Number, Make and Model Number of the item/items, and nature of the problem. You may also fill-out the RMA request form online. If you prefer to fill-out the form online just click on RMA Request . Only one item per RMA request. Customer is responsible for all insurance, risks, and costs associated with shipping the product to Lion Arm. Lion Arm customer service shall email an RMA to you within 24 hours. RMAs must be received within 15 days from the date that the RMA was issued.